Useful information for shipping

To make your deliveries even more secure GLS transports envelopes, parcels and pallets up to 500 kg with delivery in 24/48 hours throughout Italy, and offers its customers a complete range of solutions for shipments all over the world. Do you want your goods to travel safely and without delay? Consult our advice to choose the product that best suits your needs.

GLS processes shipments in warehouses with automated sorting systems. Check the maximum measurements and weights for both national and international shipments.

Size and weight limits

With GLS you can ship all over the world: deliveries to the main markets take 24/48 hours, while to more distant countries they arrive within standard delivery times of 72 to 96 hours.

Destinations and timescales

For us, each shipment is different! This is why our rates are also personalised.
Fill in the form or contact the GLS Branch nearest to you without obligation.

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Customs

A small guide to learn more about customs clearance and related terminology.

Discover more by visiting the dedicated page

Online Dispute Resolution: for shipping requests made online by and for private individuals

The European Commission has introduced a platform for the out-of-court resolution of disputes arising from online commerce ("ODR platform"). This platform serves as a contact point for the out-of-court resolution of disputes concerning contractual obligations deriving from the sale of goods or services online.
Consumers can access the ODR platform by clicking on the following link: http://ec.europa.eu/consumers/odr . The e-mail address to be indicated for the communication of the complaint is ODR@gls-italy.com . In order to enable management of the position, the shipping number must be inserted in the description of the object subject to the procedure.

Do you know the guidelines for transporting lithium batteries? Download the PDF for more details.
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