Privacy Policy

General

General Logistics Systems Portugal, Lda.

Date of last update: July 2026

I. Purpose of this Privacy Policy

General Logistics Systems Portugal, Lda. (hereinafter referred to as “GLS Portugal”) is a subsidiary of General Logistics Systems B.V., Amsterdam (“GLS”). GLS Portugal provides high-quality and secure parcel and pallet transportation services, as well as related value-added delivery services.

As a data controller, GLS Portugal takes data protection seriously. For this reason, personal data is collected solely in accordance with the applicable legal provisions, in particular the General Data Protection Regulation (“GDPR”). Accordingly, this Privacy Policy is intended to ensure that GLS Portugal complies with its information and transparency obligations.

GLS Portugal processes personal data exclusively for the purpose of providing its services and always with the utmost care, taking into account the context and purposes of the relevant processing activities.

II. Contact Details of the Data Controller

If you have any questions or comments regarding the processing of your personal data, please contact our Data Protection Officer by post at the following address:

General Logistics Systems Portugal, Lda.
Rua da Bica, No. 10
2665-608 Venda do Pinheiro
Portugal

Alternatively, you may contact us by email at: dataprotection@gls-portugal.com

Further information on the protection of personal data is available on the GLS website and through any other channels deemed appropriate.

III. Collection and Processing of Personal Data

For a better understanding of this Privacy Policy, please note that “personal data” means any information relating to an identified or identifiable natural person. Personal data includes, for example, information such as a person’s name, home address and telephone number. In addition, “processing of personal data” means any operation or set of operations performed on personal data or on sets of personal data, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

For the purposes pursued by GLS Portugal, as further described in the following section of this Policy, the following categories of personal data relating to Users of this Website may generally be processed, where applicable, including when such Users act as Customers and/or Recipients of parcels (collectively referred to as the “Data Subject”):

  • Identification data: first name, surname, civil and/or tax identification number and digital signature;
  • Contact details: telephone number, email address, postal address, postcode, city and country;
  • Authentication data: username/login details and password;
  • Shipment data: shipment number/tracking ID, country of origin and destination, and postcode of origin and destination;
  • Browsing and usage data: information relating to the use of and browsing activity on the Website, cookies and similar tracking technologies.

IV. Processing Activities, Legal Basis and Retention Period

  • Shipment delivery tracking:To enable our customers to track their shipments, GLS Portugal uses services such as FlexDeliveryService, GLS Point and DropPoint. For this purpose, we process your email address or telephone number in order to provide you with updates on the delivery status of your parcels. Please note that GLS Portugal receives your telephone number and/or email address directly from the sender who requested these additional services. The sender is also a data controller and is responsible, in particular, for ensuring that these data are collected appropriately and that a valid legal basis exists for transferring your data to GLS Portugal. Should you have any questions regarding this procedure, please contact your contractual partner, namely the sender, or GLS Portugal directly.
    GLS Portugal processes these data solely for the purpose described above and only while the shipment is being processed, based on our legitimate interest in providing the requested service. Failure to provide the identification and contact details described above will make it impossible for us to provide the shipment tracking service.
  • Transportation and delivery of shipments: In order to deliver your shipment to its intended destination, we process your identification and contact details, namely your name, address, postcode, city, country, telephone number and email address, for the period required to process the shipment and, where applicable, for the statutory period of 10 years for invoicing management purposes. Where you have entered into a contract with us, your data are processed for the purpose of providing the contracted services. Where you have not entered into a contract directly with us, your data may be processed on the basis of our legitimate interest in providing the services for which we have been engaged by a third-party company. Please note that failure to provide the necessary identification and contact details will make it impossible to deliver any shipments you may have ordered.
  • Identification and verification of the shipment recipient’s identity: Within the scope of GLS Portugal’s legitimate interests, the processing of identification data is of particular importance in enabling GLS Portugal to reliably verify the identity of the persons to whom shipments are delivered and, consequently, to minimise potential financial and reputational damage. This information is stored exclusively for the purpose of proving the identity of the shipment recipient.
  • Development and improvement of the Website:Whenever a Data Subject accesses the GLS Portugal Website, the following data may be temporarily recorded in a log file:- Date and time of the request;
    - IP address or name of the requesting computer;
    - The requested page or URL;
    - HTTP response code;
    - Operating system and client version;
    - Browser and browser version.
These data are processed while you are connected to the Website and are necessary to provide you with access to it. The processing of these data is therefore based on our legitimate interest in providing the requested service.The data described above are also analysed anonymously for statistical purposes. Statistical reports are used to assess the use of the GLS Portugal Website. In particular, they show the order in which pages are visited and the navigation path followed between pages. This provides GLS Portugal with information on how the use and operation of the Website may be improved.

For further information on the cookies collected and used, please refer to the GLS Portugal Cookie Policy.

  • Management of the Customer Area: The GLS Portugal Website is divided into two sections: a publicly accessible section and a restricted section. The restricted section is intended, in part, to support the performance of the contract between the customer and GLS Portugal and may only be accessed after logging in with a username and password. In particular, within the restricted section, we collect the data required to authenticate the Data Subject, as well as other data relating to the provision of our services, based on our legitimate interest in performing and managing contracts entered into with business customers. The data will be retained for the duration of the contractual relationship between the parties.
  • Customer support and assistance: To respond to requests submitted directly by customers through the Website, GLS Portugal provides a contact form and a ParcelShop search function. The personal data entered in the contact form, including identification and contact details, are processed on the basis of our legitimate interest in responding to and handling your request. These data will be retained only for the period strictly necessary to process the relevant request.
  • Quality assurance and monitoring of GLS Portugal services: To ensure the quality of our services and compliance with road traffic legislation, GLS Portugal reserves the right to audit the validity of drivers’ transport documentation, including the information contained in their driving licences, citizen cards and criminal record certificates.The relevant data will be retained by GLS Portugal for the duration of the audit. Where the data are required for the establishment, exercise or defence of legal claims following completion of the audit process, they may continue to be processed for the duration of the relevant legal proceedings, in order to protect our legitimate interests in establishing, exercising or defending such claims.
  • Management of job applications:Where you submit an application through the GLS Group’s global recruitment platform, available at gls-group.com/PT/en/about-us/career/ , we will process the following categories of personal data, which are necessary for the recruitment process and for taking steps prior to entering into an employment contract at the request of the Data Subject:
    - Identification and contact details;
    - Application data and documents, including, for example, a cover letter, curriculum vitae, salary expectations, current notice period, information regarding academic qualifications, acquired skills, diplomas and certificates, employment history and references.

We retain these data for six months following completion of the recruitment process and after you have received a final response.Where the data are required for the establishment, exercise or defence of legal claims following completion of the application process, they may continue to be processed for the duration of the relevant legal proceedings, in order to protect our legitimate interests in establishing, exercising or defending such claims.

  • GLS Group International Talent Pool:Should you wish to be considered for future positions and opportunities, you may consent to being included in the GLS Group talent pool through the following page: candidate.hr-manager.net/ .Where you provide your consent, we will store the data referred to in the preceding section in our talent pool and contact you where your profile matches a new job vacancy. Where your profile matches an international vacancy or a position within one of our subsidiaries, we may share your application data with the recruiters of the relevant entity.Further information on our subsidiaries and the applicable data protection arrangements in each country is available at gls-group.com/GROUP/en/data-protection /.In this case, we will retain your data until you withdraw your consent.
  • Job Agent email alerts: Should you wish to keep up to date with current employment opportunities within the GLS Group, you may subscribe to our Job Agent, available at candidate.hr-manager.net/ApplicationForm .Where you subscribe to the Job Agent, we will process the data you provide when subscribing, namely your email address, first name and surname, where provided, as well as your preferred region and/or job category, where provided.

To complete your Job Agent registration, we will send you an email confirming your subscription. In order to demonstrate that your consent was validly obtained, we will retain the date and time of your registration and confirmation.The processing of personal data in connection with the confirmation email is based on our legitimate interest in demonstrating that your registration was completed correctly.You may access your profile at any time to change your preferences, including your preferred region and/or job category, or to withdraw your consent in accordance with the terms set out in this Policy. We will retain your data until you withdraw your consent.

V. Disclosure of Personal Data to Third Parties

Your personal data may be disclosed to third parties, but only where necessary to ensure the proper operation of our services or to comply with our legal or contractual obligations. For example, it may be necessary to share identification and contact details, such as your name and address, as well as shipment data, with our suppliers or service providers when services are requested. More specifically, your personal data may be disclosed to:

  • GLS Group companies, within the scope of shared services, to ensure the performance and provision of our services;
  • Companies with which GLS Portugal cooperates in the course of its business activities, including GLS Points, service providers and business partners;
  • Data processors acting in accordance with GLS Portugal’s instructions and in compliance with the GDPR;
  • Competent authorities or public bodies, where required by law, in connection with the legal and regulatory obligations applicable to GLS Portugal.

In this context, your personal data may be transferred to countries outside the European Union and the European Economic Area (“EU/EEA”), including countries for which the European Commission has not adopted an adequacy decision or which may provide a different level of personal data protection. In such cases, GLS Portugal ensures that appropriate safeguards are adopted and implemented in accordance with the GDPR in order to protect your personal data in the relevant destination country.

GLS Portugal undertakes to ensure that all transfers of personal data to countries outside the EU/EEA comply with the applicable legal requirements, particularly those relating to the assessment of the relevant country’s level of data protection and the requirements applicable to such transfers.

VI. Exercise of Data Subject Rights

Under the GDPR, you have certain rights in relation to your personal data. To exercise these rights, you may contact GLS Portugal by email at dataprotection@gls-portugal.com . A brief description of your rights as a Data Subject is provided below.

  • Right of access: The Data Subject has the right to obtain confirmation from the data controller as to whether or not personal data concerning them are being processed and, where that is the case, the right to access their personal data and the relevant information concerning the processing carried out;
  • Right to rectification: The Data Subject has the right to have inaccurate personal data concerning them corrected and incomplete personal data completed;
  • Right to erasure: In certain circumstances, the Data Subject has the right to obtain the erasure of their personal data from GLS Portugal, unless the processing remains necessary;
  • Right to restriction of processing: In certain circumstances, the Data Subject has the right to request that the processing of their personal data be restricted;
  • Right to data portability: The Data Subject has the right to receive the personal data concerning them and to transmit those data to another data controller, where the processing is based on consent or on the performance of a contract and is carried out by automated means;
  • Right to withdraw consent: Where applicable, the Data Subject has the right to withdraw their consent at any time, without affecting the lawfulness of any processing carried out on the basis of the consent given prior to its withdrawal.

In addition, you may lodge a complaint at any time with the competent data protection supervisory authority. In Portugal, the competent authority is the Comissão Nacional de Proteção de Dados (“CNPD”). Further information is available at www.cnpd.pt.

Where you submit such a request, we may need to verify your identity before processing it and enabling you to exercise your rights. GLS Portugal will respond to the Data Subject’s request in writing, including by electronic means, within a maximum period of one month from receipt of the request. In particularly complex cases, this period may be extended by up to a further two months.

Last updated: July 2026

GLS Portugal processes personal data solely and exclusively for the purpose of providing its services and always with the utmost care, considering the context and purposes of the processing activities.

Last updated: July 2026

GLS Portugal processes personal data solely and exclusively for the purpose of providing its services and always with the utmost care, considering the context and purposes of the processing activities.

Last updated: July 2026

GLS Portugal processes personal data solely and exclusively for the purpose of providing its services and always with the utmost care, considering the context and purposes of the processing activities.

General Logistics Systems Portugal, Lda.

Date of last update: July 2026

I. Purpose of this Privacy Policy

General Logistics Systems Portugal, Lda. (hereinafter referred to as “GLS Portugal”) is a subsidiary of General Logistics Systems B.V., Amsterdam (“GLS”). GLS Portugal provides high-quality and secure parcel and pallet transportation services, as well as related value-added delivery services.

As a data controller, GLS Portugal takes data protection seriously. For this reason, personal data is collected solely in accordance with the applicable legal provisions, in particular the General Data Protection Regulation (“GDPR”). Accordingly, this Privacy Policy is intended to ensure that GLS Portugal complies with its information and transparency obligations.

GLS Portugal processes personal data exclusively for the purpose of providing its services and always with the utmost care, taking into account the context and purposes of the relevant processing activities.

II. Contact Details of the Data Controller

If you have any questions or comments regarding the processing of your personal data, please contact our Data Protection Officer by post at the following address:

General Logistics Systems Portugal, Lda.
Rua da Bica, No. 10
2665-608 Venda do Pinheiro
Portugal

Alternatively, you may contact us by email at: dataprotection@gls-portugal.com

Further information on the protection of personal data is available on the GLS website and through any other channels deemed appropriate.

III. Collection and Processing of Personal Data

For a better understanding of this Privacy Policy, please note that “personal data” means any information relating to an identified or identifiable natural person. Personal data includes, for example, information such as a person’s name, home address and telephone number. In addition, “processing of personal data” means any operation or set of operations performed on personal data or on sets of personal data, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

For the purposes pursued by GLS Portugal, as further described in the following section of this Policy, the following categories of personal data relating to Users of this Website may generally be processed, where applicable, including when such Users act as Customers and/or Recipients of parcels (collectively referred to as the “Data Subject”):

  • Identification data: first name, surname, civil and/or tax identification number and digital signature;
  • Contact details: telephone number, email address, postal address, postcode, city and country;
  • Authentication data: username/login details and password;
  • Shipment data: shipment number/tracking ID, country of origin and destination, and postcode of origin and destination;
  • Browsing and usage data: information relating to the use of and browsing activity on the Website, cookies and similar tracking technologies.

IV. Processing Activities, Legal Basis and Retention Period

  • Shipment delivery tracking:To enable our customers to track their shipments, GLS Portugal uses services such as FlexDeliveryService, GLS Point and DropPoint. For this purpose, we process your email address or telephone number in order to provide you with updates on the delivery status of your parcels. Please note that GLS Portugal receives your telephone number and/or email address directly from the sender who requested these additional services. The sender is also a data controller and is responsible, in particular, for ensuring that these data are collected appropriately and that a valid legal basis exists for transferring your data to GLS Portugal. Should you have any questions regarding this procedure, please contact your contractual partner, namely the sender, or GLS Portugal directly.
    GLS Portugal processes these data solely for the purpose described above and only while the shipment is being processed, based on our legitimate interest in providing the requested service. Failure to provide the identification and contact details described above will make it impossible for us to provide the shipment tracking service.
  • Transportation and delivery of shipments: In order to deliver your shipment to its intended destination, we process your identification and contact details, namely your name, address, postcode, city, country, telephone number and email address, for the period required to process the shipment and, where applicable, for the statutory period of 10 years for invoicing management purposes. Where you have entered into a contract with us, your data are processed for the purpose of providing the contracted services. Where you have not entered into a contract directly with us, your data may be processed on the basis of our legitimate interest in providing the services for which we have been engaged by a third-party company. Please note that failure to provide the necessary identification and contact details will make it impossible to deliver any shipments you may have ordered.
  • Identification and verification of the shipment recipient’s identity: Within the scope of GLS Portugal’s legitimate interests, the processing of identification data is of particular importance in enabling GLS Portugal to reliably verify the identity of the persons to whom shipments are delivered and, consequently, to minimise potential financial and reputational damage. This information is stored exclusively for the purpose of proving the identity of the shipment recipient.
  • Development and improvement of the Website:Whenever a Data Subject accesses the GLS Portugal Website, the following data may be temporarily recorded in a log file:- Date and time of the request;
    - IP address or name of the requesting computer;
    - The requested page or URL;
    - HTTP response code;
    - Operating system and client version;
    - Browser and browser version.
These data are processed while you are connected to the Website and are necessary to provide you with access to it. The processing of these data is therefore based on our legitimate interest in providing the requested service.The data described above are also analysed anonymously for statistical purposes. Statistical reports are used to assess the use of the GLS Portugal Website. In particular, they show the order in which pages are visited and the navigation path followed between pages. This provides GLS Portugal with information on how the use and operation of the Website may be improved.

For further information on the cookies collected and used, please refer to the GLS Portugal Cookie Policy.

  • Management of the Customer Area: The GLS Portugal Website is divided into two sections: a publicly accessible section and a restricted section. The restricted section is intended, in part, to support the performance of the contract between the customer and GLS Portugal and may only be accessed after logging in with a username and password. In particular, within the restricted section, we collect the data required to authenticate the Data Subject, as well as other data relating to the provision of our services, based on our legitimate interest in performing and managing contracts entered into with business customers. The data will be retained for the duration of the contractual relationship between the parties.
  • Customer support and assistance: To respond to requests submitted directly by customers through the Website, GLS Portugal provides a contact form and a ParcelShop search function. The personal data entered in the contact form, including identification and contact details, are processed on the basis of our legitimate interest in responding to and handling your request. These data will be retained only for the period strictly necessary to process the relevant request.
  • Quality assurance and monitoring of GLS Portugal services: To ensure the quality of our services and compliance with road traffic legislation, GLS Portugal reserves the right to audit the validity of drivers’ transport documentation, including the information contained in their driving licences, citizen cards and criminal record certificates.The relevant data will be retained by GLS Portugal for the duration of the audit. Where the data are required for the establishment, exercise or defence of legal claims following completion of the audit process, they may continue to be processed for the duration of the relevant legal proceedings, in order to protect our legitimate interests in establishing, exercising or defending such claims.
  • Management of job applications:Where you submit an application through the GLS Group’s global recruitment platform, available at gls-group.com/PT/en/about-us/career/ , we will process the following categories of personal data, which are necessary for the recruitment process and for taking steps prior to entering into an employment contract at the request of the Data Subject:
    - Identification and contact details;
    - Application data and documents, including, for example, a cover letter, curriculum vitae, salary expectations, current notice period, information regarding academic qualifications, acquired skills, diplomas and certificates, employment history and references.

We retain these data for six months following completion of the recruitment process and after you have received a final response.Where the data are required for the establishment, exercise or defence of legal claims following completion of the application process, they may continue to be processed for the duration of the relevant legal proceedings, in order to protect our legitimate interests in establishing, exercising or defending such claims.

  • GLS Group International Talent Pool:Should you wish to be considered for future positions and opportunities, you may consent to being included in the GLS Group talent pool through the following page: candidate.hr-manager.net/ .Where you provide your consent, we will store the data referred to in the preceding section in our talent pool and contact you where your profile matches a new job vacancy. Where your profile matches an international vacancy or a position within one of our subsidiaries, we may share your application data with the recruiters of the relevant entity.Further information on our subsidiaries and the applicable data protection arrangements in each country is available at gls-group.com/GROUP/en/data-protection /.In this case, we will retain your data until you withdraw your consent.
  • Job Agent email alerts: Should you wish to keep up to date with current employment opportunities within the GLS Group, you may subscribe to our Job Agent, available at candidate.hr-manager.net/ApplicationForm .Where you subscribe to the Job Agent, we will process the data you provide when subscribing, namely your email address, first name and surname, where provided, as well as your preferred region and/or job category, where provided.

To complete your Job Agent registration, we will send you an email confirming your subscription. In order to demonstrate that your consent was validly obtained, we will retain the date and time of your registration and confirmation.The processing of personal data in connection with the confirmation email is based on our legitimate interest in demonstrating that your registration was completed correctly.You may access your profile at any time to change your preferences, including your preferred region and/or job category, or to withdraw your consent in accordance with the terms set out in this Policy. We will retain your data until you withdraw your consent.

V. Disclosure of Personal Data to Third Parties

Your personal data may be disclosed to third parties, but only where necessary to ensure the proper operation of our services or to comply with our legal or contractual obligations. For example, it may be necessary to share identification and contact details, such as your name and address, as well as shipment data, with our suppliers or service providers when services are requested. More specifically, your personal data may be disclosed to:

  • GLS Group companies, within the scope of shared services, to ensure the performance and provision of our services;
  • Companies with which GLS Portugal cooperates in the course of its business activities, including GLS Points, service providers and business partners;
  • Data processors acting in accordance with GLS Portugal’s instructions and in compliance with the GDPR;
  • Competent authorities or public bodies, where required by law, in connection with the legal and regulatory obligations applicable to GLS Portugal.

In this context, your personal data may be transferred to countries outside the European Union and the European Economic Area (“EU/EEA”), including countries for which the European Commission has not adopted an adequacy decision or which may provide a different level of personal data protection. In such cases, GLS Portugal ensures that appropriate safeguards are adopted and implemented in accordance with the GDPR in order to protect your personal data in the relevant destination country.

GLS Portugal undertakes to ensure that all transfers of personal data to countries outside the EU/EEA comply with the applicable legal requirements, particularly those relating to the assessment of the relevant country’s level of data protection and the requirements applicable to such transfers.

VI. Exercise of Data Subject Rights

Under the GDPR, you have certain rights in relation to your personal data. To exercise these rights, you may contact GLS Portugal by email at dataprotection@gls-portugal.com . A brief description of your rights as a Data Subject is provided below.

  • Right of access: The Data Subject has the right to obtain confirmation from the data controller as to whether or not personal data concerning them are being processed and, where that is the case, the right to access their personal data and the relevant information concerning the processing carried out;
  • Right to rectification: The Data Subject has the right to have inaccurate personal data concerning them corrected and incomplete personal data completed;
  • Right to erasure: In certain circumstances, the Data Subject has the right to obtain the erasure of their personal data from GLS Portugal, unless the processing remains necessary;
  • Right to restriction of processing: In certain circumstances, the Data Subject has the right to request that the processing of their personal data be restricted;
  • Right to data portability: The Data Subject has the right to receive the personal data concerning them and to transmit those data to another data controller, where the processing is based on consent or on the performance of a contract and is carried out by automated means;
  • Right to withdraw consent: Where applicable, the Data Subject has the right to withdraw their consent at any time, without affecting the lawfulness of any processing carried out on the basis of the consent given prior to its withdrawal.

In addition, you may lodge a complaint at any time with the competent data protection supervisory authority. In Portugal, the competent authority is the Comissão Nacional de Proteção de Dados (“CNPD”). Further information is available at www.cnpd.pt.

Where you submit such a request, we may need to verify your identity before processing it and enabling you to exercise your rights. GLS Portugal will respond to the Data Subject’s request in writing, including by electronic means, within a maximum period of one month from receipt of the request. In particularly complex cases, this period may be extended by up to a further two months.

Last updated: July 2026

GLS Portugal processes personal data solely and exclusively for the purpose of providing its services and always with the utmost care, considering the context and purposes of the processing activities.

Last updated: July 2026

GLS Portugal processes personal data solely and exclusively for the purpose of providing its services and always with the utmost care, considering the context and purposes of the processing activities.

Last updated: July 2026

GLS Portugal processes personal data solely and exclusively for the purpose of providing its services and always with the utmost care, considering the context and purposes of the processing activities.