Simple return service
The process is completed in less than 60 seconds, the customer accesses the application with a link.
The service is free for your customer, but still NOT too easy to return, which means your customer has to make an effort to return the parcel (create a label). The simple return process for the recipient is carried out via our website. With no additional integration from your side.
The buyer drops off the package to the GLS Parcel Locker or the Parcel Shop without any explanation and at any time
We can also offer you International ShopReturnService. With its returns portal, GLS offers an easy-to-integrate and customizable portal solution enabling return shippers to generate return labels themselves and initiate the return process. The portal can easily be integrated info existing return processes by linking to its customer-specific internet address in the customers webshop.
Benefits of International returns
Ideal B2C returns solution for both domestic and cross-border returns via extensive drop-off points infrastructure across Europe
Easy to integrate and customizable multi-language white label returns portal as well as API integration solution
Solution offers automated overview of returns upon webshop operators request
Portal is optimized for use on mobile devices
Returns portal shows the available drop-off points with opening hours in the return shippers vicinity upon address entry
Check organization of return process