GLS network Szybka Paczka are parcel sending and receiving points.

They are located in various types of service outlets and shops (so-called shop-in-shop system), so the waiting time in the queue is usually very short. In Poland there are more than 7000 Szybka Paczka GLS points, where you can pick up parcels.

Each of them is open at least from 10.00 to 18.00 on business days, although many open earlier and also work until late evening hours. Please note that Szybka Paczka points located in our branches do not accept parcels for sending on Saturdays.

Collection from Szybka Paczka GLS point will be possible for the next five working days. The parcel can be picked up using a PIN code.

With the advice and SMS you will find out at which Szybka Paczka point you can collect the parcel. You can also get this information using the Track & Trace functionality.

Check the current status by entering a Track-ID with advice. Use the Szybka Paczka point search option to learn more about opening hours and the location of the Szybka Paczka point.

Is it possible to return the parcel without a return label?

If the parcel does not contain a return label, you can make it using the Szybka Paczka GLS network. However, in this case the Szybka Paczka price list will apply. Entrepreneurs running the so-called distance selling (e.g. online or mail order) in Poland are required to accept returns of full-value goods within 10 days, also without giving a reason.

Areas excluded from shipping via ParcelShop: Andorra, Faroe Islands, Greenland, Büsingen, Aaland, Corsica, Guadeloupe, St Kitts, Martinique, French Guiana, Cayenne, Reunion, Saint-Denis, Saint-Pierre and Miquelon, Mayotte, Monaco, Wallis and Futuna, Française Polynesia, Nouvelle Caledonie, Gibraltar, Guernsey, Isle of Man, Jersey, Vatican, Sardinia, Livigno, Sanmarino, Sicily, Madeira, Azores, Balearic Islands *, Canary Islands **, Ceuta, Melilla.

* Majorca, Menorca, Ibiza, Formentera, Cabrera

** Tenerife, Fuerteventura, Gran Canaria, Lanzarote, La Palma, La Gomera, El Hierro.

If you want the GLS courier to pick up your parcel, please send it via GLS ParcelVan.

FlexDeliveryService

Thanks to the FlexDeliveryService, choose and influence delivery according to your needs, both before sending a parcel and when it is already coming to you. GLS offers many different delivery options, so you can get the ordered goods quickly and without problems. You can use your preferred delivery option as soon as you receive an email from the GLS with parcel information.

You will also learn about it when your order will probably reach you together with a three-hour time window.

Thanks to this you will know if that day someone will be able to pick up the parcel. If this is not possible, all you have to do is do a few simple steps: click on the link in the email and go directly to the page with delivery options for your parcel.

Shipments to private recipients become less complicated and customer satisfaction increases.

FlexDeliveryService is available for domestic and cross-border parcels from Poland to Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Finland, France, Greece, Spain, the Netherlands, Luxembourg, Germany, Portugal, Romania, Slovakia, Slovenia, Hungary, Great Britain and Italy.

E-mail notifications

Always be up to date and decide on the delivery terms yourself

GLS informs the recipients of parcels about the upcoming delivery via e-mail, giving them the opportunity to choose between many delivery options. This is possible both before the parcel is physically forwarded to GLS, and after it sets off.

Ordered goods will reach you faster and their delivery will be more convenient, since from now on you can influence the place and time of delivery. This will avoid a situation in which the parcel will not reach you due to the absence of any of the household members.

Your benefits at a glance:

• You receive information before shipping begins
• You know the approximate delivery hours in advance
• You can go to the choice of delivery option directly from the email by clicking the appropriate link (the content of the message is given in the language of the country to which the parcel is addressed)
• You do not need to register or log in to the GLS website
• You can choose from many delivery options, just a few mouse clicks

First email - when the goods are ready for shipping

The company where you ordered the goods prepares the parcel and sends the data for the shipment to GLS, including your email address and mobile number - if you agreed (by accepting the sender's regulations or during the ordering process). You will then receive an e-mail with information about the standard delivery date along with the expected three-hour time interval (in most cases). If you know that no one will be able to pick up your shipment within the given deadline, you can then choose alternative delivery options.

Second email - when the parcel is on its way

As soon as GLS receives a ready parcel from the Sender, it will be possible to determine the exact day of delivery. You will receive another email in which both the estimated delivery date and the appropriate time frame will be given. This information will be based on our knowledge and experience, but it will not always be binding, as there are cases when traffic jams and heavy traffic delays trucks or courier cars. E-mail correspondence after delivery or attempted delivery

GLS ensures that you are always well informed - which is why you also receive a message at the end of the delivery process. You will receive it regardless of the chosen delivery option.

From them you will learn that the parcel:

• was delivered to the address provided,
• has been left in the indicated place (option also available for several European countries),
• was delivered to the previously selected Szybka Paczka point,
• could not be served
• was delivered to a Szybka Paczka point after a failed delivery attempt,
• was delivered to a neighbor.

Important information

GLS will send e-mails to you if the sender of the goods - for example, the owner of an online store - meets the necessary conditions, e.g. uses one of the GLS shipping systems and provides your e-mail address.

If you are not satisfied with any aspect of the services provided by GLS, please let us know. Because we attach great importance to reliability, the percentage of damage and loss in GLS is constantly kept at a very low level. However, if you are not satisfied with our services, please telephone contact with our hotline.

To be sure that your application will be processed quickly, please provide your parcel number or Track-ID with advice. Thanks to this we will be able to take care of him as soon as possible.

What should I do if the parcel is damaged?

The sender is responsible for the correct packaging of the goods. If the parcel has any external damage, such as a torn cardboard, you can refuse to accept it. GLS will take the parcel to the depot and inform the sender that the complaint must be submitted by him.

If you have received the seemingly intact parcel, then it turns out that the content is damaged, the complaint must be forwarded to the sender. This is due to the fact that GLS cannot and cannot check the contents of parcel sent. The confidentiality of correspondence also applies to GLS.