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Parcel receiving
Your parcel, your plan.
Track your parcel, change the delivery method or choose a convenient collection point.
Where is my parcel?
A delivery that fits in with your day
You can’t always wait for the courier. That’s why you can check the delivery time, change the collection method and manage your parcel if no one will be at home.
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Redirection optionsFind out how you can change the way your parcel is delivered.
If your parcel is returned to the depot, using FlexDeliveryService you can choose:
- delivery of the parcel to a GLS Point of your choice or to an Orlen parcel lockers
- Delivery to another address of your choice,
- A second delivery attempt to the originally-specified address – you select the day,
- Collection of the parcel by yourself at the depot, the parcel remains in the depot and is available for collection for five wroking days; there is no new delivery attempt,
- Refusal of acceptance - the parcel is returned to the sender,
- Issue a drop off permission when the FlexDeliveryService has been activated (also available for parcels to several European countries),
- Parcel delivery in the evening and on Saturdays in various German cities. -
Second delivery attemptSprawdź, co dzieje się po pierwszej nieudanej próbie doręczenia.
Re-delivery will be carried out if the package cannot be left in the neighborhood and if there is no GLS Point near the Recipient's address. The courier will proceed as in the first delivery attempt. If delivery is still not possible, GLS will forward the package back to the branch (distribution center). It will be returned to the Sender after six working days.
If it is not possible to deliver the parcel to the parcel locker, for example, the failure of the machine, the courier will deliver the parcel to the nearest GLS Point. will contact you to arrange a new delivery location. -
Delivery timesSprawdź, kiedy zwykle doręczamy przesyłki.
GLS delivers parcels on working days from Monday to Friday – on Saturdays as weff if a sender has booked this service. National parcels usually arrive on the next working day. This standard delivery time is not assured or guaranteed, however. Parcels are transported by road, so traffic holdups can lead to delays.
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Standard deliveryFind out how GLS couriers deliver parcels.
Ideally, the parcel will be delivered to you personally. Then you confirm its receipt by signing the GLS courier's handheld scanner. Another member of your family or household can also collect the shipment on your behalf.
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When no one is at homeSee what options are available if you are unable to collect your parcel.
In case you cannot accept your parcel personally, you can give GLS permission to deliver your parcel to a trusted neighbour. If neither you nor a neighbor can accept the parcel (and no additional services were ordered along with the parcel, e.g. CashService), GLS will take it to the nearest GLS Point – if there is one nearby.
The parcel can be collected there within the next seven working days. You can see whether your parcel is ready for collection at the GLS Point by using the GLS Track&Trace online tool.
If no delivery is possible – not even at a neighbour or a nearby GLS Point – GLS will take the parcel back to the depot (distribution centre) and undertake a second delivery attempt the next working day. -
Delivery noticeFind out what a delivery notice means and what you can do next.
If parcel delivery is not possible to the specified delivery address, the driver will leave a notification card. It holds key information, for example the name and place of the GLS Szybka Paczka, the neighbour’s address or the GLS depot.
On the notification card is a parcel number. You can use this number to track your parcel online, from your smartphone or alternatively by text message.
Check how the package is received
1. Choose delivery to a parcel locker
When shopping online, select GLS delivery to a parcel locker.
2. Wait for a message
When your parcel is ready for collection, you’ll receive a message with the details you need to open the locker.
3. Go to the parcel locker
Collect your parcel at a time that suits you, within the timeframe specified in the message.
4. Open the locker
Open the locker remotely using the myGLS app, or use the PIN or QR code – following the instructions provided in the message.
5. Collect your parcel
Remove the parcel and close the locker.
6. That’s it!
If you encounter any problems with collection, contact GLS for assistance.
What are GLS Points?
GLS Points are parcel drop-off and collection points located in shops and service outlets, amongst other places. Opening hours vary by location, so it’s worth checking them using the
GLS Points search tool before you go to collect your parcel.
You’ll find details of the collection point in the message about your parcel. To collect your parcel, you’ll need a PIN code, which we’ll send to you via text message or email.
Returning a parcel without a printed label
If the seller offers a returns option, you can drop off your return parcel (without a label) at a GLS Point of your choice.
The details and availability of this option depend on the returns policy set by the seller.
You choose, we deliver
Tailor your delivery to suit your day – even before the courier knocks on your door.
Cash-on-delivery parcel? Pay cashless
When collecting a cash-on-delivery parcel, you can use the available cashless payment methods.
- payment by card to the courier
- payment using a BLIK code
Help
Do you have a question or has something gone wrong? Select a topic to quickly find the help you need.
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Contact
Need help with your parcel? Please get in touch. -
Complaints
Has your parcel been damaged, lost or not delivered correctly? Find out how to make a complaint. -
FAQ
Frequently asked questions about collection, tracking, redirection and delivery of parcels.
What should you do if a parcel is damaged?
If you notice obvious damage to the packaging upon delivery, you can refuse to accept the parcel. The courier will make a note of this, and the parcel will be returned to the sender.
If you only notice damage to the contents after opening the parcel, please contact the sender. The sender has details of the parcel’s contents and the documents needed to resolve the matter further.
How do I make a complaint?
Go to the complaint form and select the subject of your complaint. Have your parcel number ready, along with any relevant information and documents relating to the matter. The form will guide you through the next steps.