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Simple return with GLS Point Return
In Slovenia and EU
Easy returns. In Slovenia and across Europe.
Returning an online purchase should be simple for both online retailers and their customers.
GLS Point Return allows you to offer your customers an easy way to return parcels through an extensive network of GLS Points in Slovenia and numerous European countries. With one solution, you can manage both domestic and international returns.
Customers can arrange their return via a customized GLS portal or directly on your website, and then drop off the parcel at the GLS Point that suits them best.
Advantages
Easy returns
With GLS Point Return, you can offer your customers a simple and flexible way to return parcels while maintaining a transparent and efficient returns management process.
Returns with a label or QR code
The returns portal can be customised to your brand with your logo, visual elements, welcome text and return reasons.
Easy drop-off
One solution for both domestic and international returns.
Customised portal
The returns portal can be customised to your brand with your logo, visual elements, welcome text and return reasons.
Slovenia and Europe
One solution for both domestic and international returns.
Pay only for returns that are actually handed over
The return cost is only incurred when the customer actually drops off the parcel, not when the return label is created.
Overview of your returns
Automated daily, weekly or monthly reports on created returns are available.
How does GLS Point Return work?
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1. The customer starts the return
The customer selects the option to return a product on the retailer's website. -
2. They arrange the return
The customer arranges the return via the customised GLS returns portal or directly on the retailer's website if the retailer uses API integration. -
3. They receive a label or QR code
Once the return has been confirmed, the customer receives a return label or a QR code where label-free returns are available.
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4. They prepare the parcel
If using a return label, the customer attaches it to the parcel and removes or covers any old shipping labels. -
5. They drop off the parcel
The customer drops off the parcel at a suitable GLS Point location. -
6. GLS takes care of the return
GLS delivers the parcel to the agreed return address.
One solution for domestic and international returns
Whether your customers are returning parcels from Slovenia or other supported European countries, you can manage returns with a single solution.
GLS Point Return enables returns through an extensive European network of more than 128,000 drop-off points.
This makes the solution suitable both for online retailers operating mainly in Slovenia and for businesses selling their products to customers across multiple European markets.
Choose the option that suits your business
GLS Return Portal
A simple solution without API integration
GLS provides you with a link to a customised returns portal. Customers use the link to access the portal, enter the required information and arrange their return.
The portal can be customised to your brand and can include:
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Your company logo -
Visual elements -
Customised colours -
Customised return reasons
API integration
Returns directly on your website With API integration, you can integrate the returns process directly into your website or online store. This allows customers to complete the entire return process within your own online environment. Two options are available:
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Shop Returns Customer API V3
Enables customers to arrange a return directly on the retailer's website. -
Shop Returns Customer Plus API V3
In addition to the basic functionalities, it also enables flexible definition and modification of the return address, for example to different warehouses or return centres.
API documentation in integration
A suitable solution for online retailers that want to fully integrate the returns process into their customer experience.
Labelless Return
Returns without printing a label
No printer? No problem.
GLS Point Return also makes it easy to return parcels using a QR code, without printing a return label.
The customer arranges the return, receives a QR code and drops off the parcel at a supported GLS Point location.
No printing. Fewer steps. Easier returns.
A great shopping experience doesn't end with delivery
A simple returns process is an important part of a positive shopping experience.
With GLS Point Return, you give your customers the flexibility to return parcels in the way that suits them best, while you benefit from a single solution for managing both domestic and international returns.
Frequently asked questions
Does GLS Point Return support returns within Slovenia?
Yes. GLS Point Return supports both domestic and international returns.
Do we need to use GLS for our parcel deliveries in order to use GLS Point Return?
No. GLS Point Return can be used independently of other GLS shipping services.
Do we need API integration?
No. You can choose between the GLS Return Portal and API integration. The portal enables the returns process via a web link, while the API allows you to integrate returns directly into your website.
Can parcels be returned without printing a label?
Yes. In Slovenia, returns using a QR code without printing a return label are also available at supported GLS Point locations.
Does the customer have to drop off the parcel at the location suggested by the portal?
No. The customer can choose another suitable GLS Point location that is more convenient for them.
When is the return charged?
The cost is only incurred once the customer actually drops off the parcel. Simply creating a return label does not incur a return charge.
Can we track our returns?
Yes. Automated daily, weekly or monthly reports on created returns are available.
Can we customise the portal to our brand?
Yes. The portal can be customised with your logo, visual elements, welcome text and return reasons.
Would you like to offer GLS Point Return to your customers?
Simplify domestic and international returns with one solution.
Our sales team will help you choose the right solution based on your business, return volumes and preferred integration method.